Outsourcing relationship management software may augment existing collaboration and communication tools and processes. It does not need to entirely replace it.
I suggest taking a look at ServiceCycle Mgmt as a outsourcing relationship management software.
In a previous article, the concept was called outsource management software, but I have come to learn that this topic might be known as Outsourcing Relationship Management (ORM) as well. Note: ORM is also used in object relational mapping and operational risk management
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- Agile Approach for Software Outsourcing is Effective
- Customer Relationship Management – Strategy for Success in Electronic Commerce
- More Reasons than Cost When Outsourcing Software Development
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